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Escapes.ca

Escapes.ca

Escapes.ca
November 21, 2013

Back to Customers
Escapes.ca

Escapes.ca Save's Thousands on Development Costs by Leveraging the logiforms.com Platform

When Escapes.ca needed a new form to collect travel information for their new website, they turned to logiforms. Using logiforms, they build a powerful multipage form and powerful back-end for use by their sales staff to follow up on leads and process sales. Complete with airport look up functionality, the ability for a user to save and finish later and a suite of tools for agents on the backend, Escapes.ca was able to launch fast - and save over $20,000.00! View Image Quick Tour


Introduction

Escapes.ca, one of Canada’s largest suppliers of all inclusive vacations, last minute vacation packages and cheap flights launched an exciting new service to help travellers find the absolute best deal for their next vacation.   The service allows travellers to input (via a form) the details of a travel package they are considering and submit it to Escapes.ca. On the backend, via a web based portal, the Escapes.ca Travel Agents, jump into action and source a better deal for the same package!
Escapes.ca knew they needed the following functionality:

  • Easy to navigate web form
  • Airport lookup controls (lookup airports from a source database as the user types)
  • Ability to save and continue later
  • Multi-page form with Intelligence
  • Customized with CSS and Images
  • Web Based Agent Portal
  • Automated Emails to clients with assigned Agents Signature and Info
  • Ability to manage Quotes, add comments and enter new prices for each package segment
  • Automated Emails to clients from assigned Agent when a quote is beaten
  • Security and Credit Card Processing
  • Multi User Capabilities

They got quotes from local development companies ranging from 15,000.00 to 25,000.00 dollars. That’s when they found logiforms.com and were able to design and deploy a solution for a fraction of the cost and in half the time.

View Image Quick Tour


The Form

First, they designed a powerful multi-page form, using their own CSS and graphics to closely match the new Travwalla.com website:



The form also relies heavily on the Image Field Component, that allowed Escapes to use their custom graphics throughout the form. For each segment, Flights, Hotels, Insurance, Transfers, Packages, Car Rentals, they used dependencies  to reveal additional fields based on what was entered, and keep the form clean and simple.

The Save & Finish Later feature, linked at the bottom of every page allows the user to pause and later pick up where they left off, entering the details of each segment of their vacation.



The AutoComplete field, automatically suggests airports (from a lookup table) as the user types.



The Back End

When getting quotes for this project, the backend is where a lot of the development costs were being allocated. That’s because Escapes.ca needed a platform that would allow multiple travel agents to log in to a secure web portal and “take ownership” of any pending quotes and then follow up with the quote by finding the best price and automating the emails back to the customer while moving the pending quote through the various stages. In short, they needed a complete system for managing the leads captured through the form.


Using logiforms ‘Publishing and Workflows’ tools, Escapes was able to build two web based portals. One for the Administration of Travel Agent Accounts (so management could add, remove and pause the active Travel Agent Accounts) and the portal that agents would use to manage quotes.


The agent portal used the “take ownership” row action  (an action attached to a button) to enable agents to take ownership of a new quote. Once they do this, an email is automatically sent back to the client to let them know that their quote has been assigned to a specific agent, and to give the client all of the agents contact details. This is done via a trigger that sends the email.


The quote status is changed to “processing” and the agent goes to work sourcing a better price. They can drill down into the submission and view the details. Using Conditional Content the details screen intelligently displays only the fields/segments that the user filled out on the form.

Using a Form View (with logiforms you can create multiple views of the same form), Escapes.ca integrated an Accordion Form on the details screen that allows the agents to enter details and prices for each segment.

To tie it all together and automate the emails back to the clients and the change of a quote’s status from ‘processing’ to ‘complete’, Escapes used triggers to intelligently send emails and automate processes. 


Summary

Logiforms provides an end to end solution to building, deploying and hosting mission critical web forms and web portals.  With logiforms, its possible to build powerful web applications without every writing a single line of code.

Escapes.ca, successfully launched the Travwalla website and their team of Travel Agents are using it daily in a mission critical role.

Sean Rollinson of Escapes.ca had this to say:

“Logiforms was the perfect fit for this project! Not only were we able to launch the Travwalla website faster, we were able to save thousands and got more functionality than we expected. Working with the logiforms team was great, and their support throughout the process was second to none”

Don't forget to visit travwalla.com or Escapes.ca to book your next vacation for less!


Features Used